Sunday, March 11, 2018

Home Depot and Lowe's

Dear Home Depot,
You had the exact product I wanted, so I followed the website and made the order with home delivery. Home delivery to my location is $79, totally worth it if you have no way of transporting 16 foot boards! I put in my credit card and all the required information. *Website Crash*

I called 1*800*466*3337. Told the representative that I was ordering for home delivery online and the site crashed. She took my first model number. Recited the product description and then told me that can not be delivered.

This whole thing took well over an hour. I have tried to order from Home Depot in the past and for one reason or another, the process never works out. This time, I tried because of the precise product. Lowe's does not carry the exact thing that I want. Alas, once again, I will order from Lowe's. It will be delivered even if it is a slightly different size than I had wanted.

Home Depot to-do list:
1. Fix your website! It crashes way too often going to error messages and losing my place.
2. Give customers correct information! This shouldn't even have to be said...
3. That's it...  those two things would make life much better.

Sincerely,
Abby Green



Dear Lowe's,
Thank you for offering store to home delivery service. This incredible kindness ensures that I shop in person at Lowe's whenever I have the option. I am sure that home delivery, especially out here in the country, is a pain, but it helps me more than I can express.

I have had three successful deliveries here in the past. And I look forward to the upcoming arrival of 72 boards.

In case you are curious, the product I was looking for was a 1"X4"X8' treated board. I settled for 1"X6"X8'. It wasn't very much more expensive than Home Depot's 1X4's... it's more that I just don't need 6" wide boards. Why waste the wood? But this will be just fine. Who knows, maybe I'll be glad in the end.

With sincere gratitude!
Abby Green

No comments: